We offer 2 support levels - Standard and Enterprise.
Standard Support
- Hours of Coverage - Weekdays 9 am - 5 pm EST;
- One business day response time by email;
- Online chat, phone, and email;
Enterprise Support
- Hours of Coverage - Weekdays 7 am - 7 pm EST, Weekends 9 am - 5 pm EST;
- 4 Hours business day response time by email;
- Online chat, phone, and email;
- Dedicated Slack channel;
- Dedicated Customer Success Manager;